The small print, in plain English
Terms & conditions
Last updated: [date]
1. Who we are
Heyday is a trading name of Wadard Ltd, registered in England and Wales (company number 13155846), registered office Unit 6 Greencroft Works, Kirk Lane, Leeds LS19 7LX (“we”, “us”). You can contact us on 0000 000 0000 or at hello@example.co.uk.
2. What we do — and what we don’t
We provide a paid, professional support service that helps you identify and apply for state benefits, discounts and grants you may be entitled to, including Attendance Allowance, Pension Age Disability Payment, Pension Credit, Council Tax Reduction and Blue Badge. We prepare and submit applications with you and on your behalf, based on the information you give us.
We are not part of, or endorsed by, the Department for Work and Pensions, Social Security Scotland or any local authority. Every benefit we help with can be claimed directly, free of charge, via GOV.UK, your local council, Citizens Advice or Age UK. What you pay us for is our expertise, our time, and end-to-end handling of the process. We do not provide regulated financial, legal or debt advice, we do not act as your DWP appointee, and benefit payments are always made directly to you, never to us.
3. No win, no fee
Our fee for each service is shown on our pricing page and includes VAT where applicable. A fee only becomes payable when your claim succeeds — meaning you receive a written award decision for the benefit we applied for. If a claim is unsuccessful, you pay nothing for it. If our eligibility check finds nothing worth claiming, the check costs you nothing.
Where we agree a multi-claim bundle, the bundle cap shown on our pricing page applies. Invoices are payable within [14] days of the award decision. Benefits are usually backdated, and awards typically exceed our fee, but we make no guarantee of the amount you will be awarded.
4. Your right to cancel
Because we contract with you at a distance (by phone or online), you have a legal right to cancel within 14 days of engaging us, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you want us to start work within those 14 days, we will ask for your express request to begin early. If you cancel after work has begun, you may be charged a reasonable amount for work already done; if a claim has already succeeded, the full fee remains payable.
5. Your responsibilities
Our service depends on the information you give us. You agree to provide information that is accurate and complete to the best of your knowledge, and to tell us promptly about anything that changes. Knowingly providing false information on a benefits application is a criminal offence — we will never encourage or submit information we know to be inaccurate.
6. Acting for someone else
If you engage us on behalf of a relative or friend, we will need the claimant’s own consent before handling their personal information, or evidence of your authority to act for them (such as a lasting power of attorney). The claimant signs their own application unless a legal authority allows otherwise.
7. Complaints
If something isn’t right, tell us at hello@example.co.uk or 0000 000 0000 and we will acknowledge your complaint within [2] working days and respond fully within [14] days. If you remain unhappy, you may be able to refer the matter to [relevant ADR scheme / Trading Standards], and nothing in these terms affects your statutory rights.
8. Our liability
We carry professional indemnity insurance. We are responsible for losses caused by our negligence or failure to use reasonable care and skill, up to a maximum of [the fees paid for the relevant service / £X]. Nothing in these terms excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or fraud.
9. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If any part of these terms is found unenforceable, the rest continues to apply. We may update these terms from time to time; the version in force when you engage us is the one that applies to your case.